We value each of our customers and are committed to providing high-quality services. In the event that you are dissatisfied with our service, we have the following refund policy to build trust and ensure customer rights.
Conditions for Refund:
- Proposed Timeframe: 14 days of your purchase
- Service Usage: Customers must demonstrate that they have fully tested the service and provide a valid reason, along with reasonable evidence for any issues or defects with the service.
- Refundable Amount: We will refund the unused portion of the service, as of the time Talent Brand confirms the refund request.
Refund Process:
- Submit Request: Please submit a refund request to our support email or contact us directly via the support phone number.
- Review and Feedback: We will review your request within 3 business days and provide prompt feedback.
- Confirmation and Refund: If your request is accepted, the refund process will be completed within 7 business days.
Please Note:
- We reserve the right to deny refund requests that do not meet the specified conditions and procedures.
- Refunds apply only to the original value of the service package or service after deducting any applicable discounts and do not include other incidental fees.
- We always aim to provide the best service and strive for customer satisfaction. This refund policy is evidence of our commitment.
Best regards,
Talent Brand Vietnam Team